Last updated: 17 September 2026
This page is the single place to reach us, for a general question, a request about your data, or a complaint.
For any question about your account, an introduction, a payment, or the service generally, write to product@romeojuliet.love. We read every message ourselves.
To make a complaint or report concerning behaviour, safety, fraud, an introduction, a payment or our service, email product@romeojuliet.love. Please include enough information for us to identify and assess the issue, but do not send passwords, full card details or unnecessary sensitive information. We aim to acknowledge complaints within 48 hours. We will review the matter, may ask for further information and will explain any action we can take. Complex or serious matters may take longer, in which case we will provide an update. Romeo & Juliet is not an emergency service. If anyone is in immediate danger, call 999 or 112.
For any privacy request, including access, correction or deletion of your personal information, or a complaint about how we have handled it, write to the same address: product@romeojuliet.love. We aim to acknowledge every request within 48 hours and resolve it within 30 days. If we need longer for a specific request, we will tell you why and give you a revised timeline.
If you remain unhappy with how we have handled your personal information after contacting us, you can complain to the UK's data-protection regulator, the Information Commissioner's Office, at ico.org.uk.
Romeo & Juliet Ltd.
Private company limited by shares, registered in England and Wales
Company number: 17456690
Registered office: 128 City Road, London, United Kingdom, EC1V 2NX
See our Privacy policy, Terms of service and Refund policy.