Last updated: 23 September 2026
These Terms of Service set out the terms on which you may access and use Romeo & Juliet, including our website, applications, matchmaking technology, introduction services and any related services we provide.
Romeo & Juliet is operated by Romeo & Juliet Ltd., trading as Romeo & Juliet. References in these Terms to “Romeo & Juliet”, “we”, “us” and “our” mean that legal entity.
Company number: 17456690
Registered office: 128 City Road, London, United Kingdom, EC1V 2NX
Email: product@romeojuliet.love
By creating an account, accepting an invitation, applying to join Romeo & Juliet, purchasing a service or otherwise using Romeo & Juliet, you agree to these Terms. If you do not agree to them, you should not use the service.
Certain events, paid services or other products may have additional terms that are shown to you before you purchase or use them. Where additional terms apply to a particular service, they form part of your agreement with us.
Nothing in these Terms affects any rights that you have under applicable consumer law.
Romeo & Juliet is a private, referral-led matchmaking and introduction service. We use technology, including artificial intelligence and algorithmic compatibility assessment, to help us understand our members and identify people who may be worth introducing to one another.
The service is deliberately different from a conventional dating platform. Members do not browse an unrestricted feed of profiles. Instead, you may speak or write to Juliet during onboarding and provide information about yourself, what matters to you and the kind of relationship you are looking for. That information can then be used to assess possible introductions.
Technology assists this process, but it does not make the final introduction decision on its own. At launch, every proposed introduction is reviewed by a person before it is presented to members.
Matchmaking is inherently uncertain. We cannot promise that you will be admitted to the service, that a suitable introduction will be available, that you will receive an introduction within a particular period, that another person will accept an introduction or that an introduction will lead to a meeting or relationship.
Where you purchase a service from us, we will provide that service with reasonable care and skill as required by law.
Romeo & Juliet's matchmaking and introduction services are only available to people aged 18 or over.
You may use the service only if you are legally capable of entering into a binding agreement and are using Romeo & Juliet for genuine personal relationship purposes. The information you provide must be substantially accurate and must not deliberately mislead us or another member.
We may use reasonable measures to confirm your age, identity or eligibility. Verification can help reduce certain risks, but it does not mean that we can independently confirm every statement made by every member or guarantee that another person is safe to interact with.
We may refuse or restrict access where we reasonably believe that someone does not meet our eligibility requirements, has seriously misused the service or presents a genuine safety or integrity concern.
Romeo & Juliet may operate through referrals, invitation codes, applications or other forms of selective access. Receiving a referral or invitation does not guarantee that you will be admitted to the service.
Where referral functionality is available, an existing member or approved community partner may be able to generate a referral code or link. We expect the person making the referral to send that code or link directly to the person they wish to invite.
If you refer someone, you should not provide us with sensitive, confidential or unnecessary information about that person. You should not sign another person up to Romeo & Juliet without their knowledge.
A referral does not mean that the referred person has agreed to receive marketing from us.
We may limit, pause or decline new memberships where reasonably necessary because of capacity, safety, service quality, eligibility or other legitimate operational considerations. We will not make decisions for unlawfully discriminatory reasons.
If you create a Romeo & Juliet account, you are responsible for providing accurate information and keeping it reasonably up to date. You should protect your login credentials, take reasonable steps to keep your account secure and tell us promptly if you believe somebody else has gained unauthorised access to it.
You must not create an account on behalf of another person without authority or allow another person to use your account as though it were their own.
You are responsible for activity carried out through your account unless that activity results from circumstances outside your reasonable control.
As part of Romeo & Juliet, you may be invited to speak or write to Juliet or complete other onboarding questions.
The conversation may cover matters such as the type of relationship you are looking for, who you wish to meet, age and geographical preferences, values, family plans, lifestyle, communication preferences, interests, attraction, religion or faith where you choose to discuss it, and any preferences or non-negotiables that matter to you.
Some questions or information may be necessary for us to provide meaningful matchmaking. Other information is optional. Where information is optional, you do not have to provide it.
If you choose not to provide information that is genuinely necessary to establish whether another member meets your stated requirements, we may not be able to use that factor in matching. In some cases, we may need to pause matching or ask you for clarification rather than make assumptions about you.
Where our systems extract sensitive or important information from what you tell Juliet, the launch design requires that information to be confirmed by you before it is used in live matching.
More information about how this information is handled is set out in our Privacy policy.
You must use Romeo & Juliet lawfully, respectfully and for the purpose for which the service is intended.
You must not harass, threaten, abuse, stalk, intimidate or exploit another person. You must not impersonate somebody else, deliberately misrepresent material facts about yourself, use the service to perpetrate fraud or scams, or use information obtained through Romeo & Juliet for unsolicited commercial activity.
You must not attempt to obtain another person's private or sensitive information without their permission. You must not publicly distribute or misuse another member's photographs, profile information, communications or contact details.
You must not interfere with the security or operation of Romeo & Juliet, introduce harmful code, circumvent access controls, scrape or systematically collect information from the service, or use automated systems to access Romeo & Juliet without our permission.
You must not reverse engineer our technology except where the law gives you a right to do so, and you must not use Romeo & Juliet's systems, data or outputs to build or train a competing service without our written permission.
We may investigate suspected misuse and may temporarily restrict an account while we do so where that is reasonably necessary.
You may provide photographs, text, assessment answers, voice inputs, preferences, feedback and other information while using Romeo & Juliet. We refer to this collectively as “User Content”.
You continue to own your User Content.
You give Romeo & Juliet a limited, non-exclusive right to host, store, reproduce, transcribe, process and analyse your User Content where this is reasonably necessary to provide and operate Romeo & Juliet. This includes understanding information you provide, assessing compatibility, identifying and reviewing possible introductions, facilitating introductions, supporting you, maintaining safety and security, dealing with complaints and complying with the law.
We may also use information to improve Romeo & Juliet where this is permitted by our Privacy policy and applicable law.
You must have the right to provide any material that you submit to us. You must not submit content that is unlawful, fraudulent, threatening, defamatory or seriously invasive of another person's privacy.
Information about another member is provided to you for the private purpose of considering or pursuing an introduction.
You must treat that information appropriately. Unless the other person has agreed, you must not publicly post, redistribute, sell or otherwise exploit their photographs, profile, contact details, introduction information or private communications.
This does not prevent you from sharing information where reasonably necessary to make a genuine safety report, comply with the law or obtain confidential professional advice.
Romeo & Juliet uses a combination of information provided by members, member-confirmed preferences, eligibility rules, computational methods, artificial intelligence and human judgement.
Certain requirements are considered before broader compatibility. These can include matters such as age, who each member wishes to meet, relationship structure, geographical requirements, safety restrictions and member-confirmed non-negotiables.
Where a member has identified something as a genuine hard preference, our matching system is not intended to silently disregard it merely because other information suggests that a match might otherwise appear promising.
For people who remain eligible for one another, we may assess factors such as relationship intentions, life direction, values, interaction preferences, lifestyle, practical compatibility and the likelihood that an introduction would be mutually wanted.
Where there is important uncertainty or missing information, we may ask for clarification or hold an introduction rather than guess.
Compatibility assessments and recommendations are necessarily probabilistic. They are not guarantees of attraction, interpersonal compatibility, relationship success, personal safety, honesty or future behaviour.
We do not present an internal matching score as an objective measure of a person's worth.
Artificial intelligence and other computational technology are used in parts of Romeo & Juliet. These tools may help transcribe or structure information, identify member-stated preferences, highlight missing information, assist with compatibility assessment, draft explanations for introductions, support moderation or perform internal quality checks.
Language models do not independently make the final decision to send an introduction. At launch, a person reviews each proposed introduction before it is presented.
AI-generated information can sometimes be incomplete or inaccurate. Romeo & Juliet should not be treated as providing medical, psychological, legal, financial or other professional advice.
The particular models and technology providers used by Romeo & Juliet may change as the service develops. Any use of personal information in connection with those systems remains subject to our Privacy policy and applicable law.
When we propose an introduction, we may show each person selected information about the other. This may include a first name, photograph, agreed profile information, general location information and an explanation of why the introduction has been suggested.
We do not intend to show another member your raw Juliet voice recording, raw transcript, private internal notes, private decline reasons, private post-date feedback or hidden internal matching information.
An introduction is an invitation, not an obligation. Either person may decline it. You must respect another person's decision not to communicate, meet or continue an interaction.
Where one person accepts first, that decision may remain private until the other person has made their own decision.
No dating or matchmaking service can remove all of the risks involved in meeting another person.
Romeo & Juliet cannot independently verify every statement made by every member. Unless we expressly tell you otherwise in relation to a particular feature, you should not assume that we have carried out comprehensive criminal record, employment, financial or other background checks.
You should use appropriate judgement when speaking with or meeting somebody. Take care before sharing identity or financial information, never send money merely because someone was introduced through Romeo & Juliet, and consider meeting in an appropriate public place when meeting somebody for the first time.
If you experience threatening, abusive, fraudulent or otherwise concerning behaviour connected with Romeo & Juliet, please tell us at product@romeojuliet.love.
Romeo & Juliet is not an emergency service. If you or another person is in immediate danger, call 999 or 112, or contact the appropriate emergency service where you are located. For non-emergency concerns involving another member, contact us at product@romeojuliet.love. Do not send money to someone merely because they were introduced through Romeo & Juliet, and report suspected fraud to us and, where appropriate, to your bank or the police.
We may take proportionate action in response to safety concerns where the matter is within our control. Nothing in these Terms removes any responsibility we have under law for our own acts or omissions.
The Romeo & Juliet service, software, matching systems, technology, branding, designs, databases and Romeo & Juliet-created content are owned by us or our licensors.
We give you a limited, personal, non-exclusive and non-transferable right to use the service for its intended personal purpose while your access remains valid.
You may not reproduce, distribute, modify, sell, license or commercially exploit Romeo & Juliet's intellectual property without permission except where the law permits you to do so.
Nothing in these Terms transfers ownership of your User Content to us.
We use third parties to help provide Romeo & Juliet. These may include providers of cloud infrastructure, databases, authentication, voice technology, artificial intelligence, communications, analytics, verification, security and payment processing.
Where a provider processes personal data on our behalf, our use of that provider is also governed by applicable data-protection requirements and our Privacy policy.
Some independent third-party products or services may have terms of their own.
Paid membership is currently offered in the United Kingdom, priced at £40 per month. The checkout will state whether this price includes VAT before you pay.
Paid membership is billed monthly, starting when your paid membership is activated or approved, and renews automatically each month unless you cancel. Paid membership includes access to our private, referral-led, AI-assisted matchmaking service: Juliet onboarding, consideration for matching, and human-reviewed introductions. At any time, you may have one active introduction under consideration. We do not guarantee a particular number of introductions, that an introduction will be found, or that any introduction will lead to a successful match.
There is no trial period, introductory rate, discount or joining fee currently offered.
You may cancel your paid membership at any time through your account or by contacting us. Your access continues, and you will not be billed again, from the end of the billing period you have already paid for.
Payments are processed by an authorised third-party payment provider.
Before you pay, we will show you the price, billing interval, renewal position and cancellation method, and you will need to accept these Terms separately. See our Refund policy for how cancellations and refunds work.
If you are a consumer purchasing paid membership online, you have a statutory right to cancel within 14 days of entering into the contract, without needing to give a reason.
If you expressly ask us to begin providing the service during that 14-day period and then cancel, we may charge a proportionate amount for the service already supplied. If the service has been fully performed within the 14 days, you may lose the cancellation right where you expressly requested that early performance and acknowledged that consequence at the time.
Outside the 14-day statutory period, we do not ordinarily refund the unused remainder of a billing period after an ordinary cancellation. Where the service fails, is suspended by us, or we discontinue it, we will provide an appropriate partial or full refund of any prepaid, unused period, and nothing here affects your other statutory rights.
Instructions for cancelling, refund information and the model cancellation form are available in our Refund policy.
We aim to make Romeo & Juliet reliable, but we cannot guarantee that every feature will always be available or free from errors.
We may temporarily restrict or suspend the service for maintenance, security, safety, technical work, legal compliance or another legitimate operational reason.
Romeo & Juliet will continue to develop, and particular features or technologies may change over time. If a material change substantially affects a paid service that you have already purchased, we will respect any cancellation or refund rights that apply.
You may stop using Romeo & Juliet at any time and may request closure of your account.
We may suspend, restrict or end your access if we reasonably believe that you have materially or repeatedly breached these Terms, your conduct creates a genuine safety or security concern, your account is being used fraudulently or abusively, or we are required to do so by law. We may also end a particular service if we decide to discontinue it.
Where circumstances allow, we will take account of the seriousness of the matter before acting and may give you an opportunity to respond. We may act immediately where that is reasonably necessary to protect another person, protect our systems, prevent fraud or comply with the law.
Ending an account does not affect rights or obligations that arose before termination.
Romeo & Juliet provides matchmaking and introductions. We do not sell a guaranteed romantic outcome.
We cannot guarantee that a suitable introduction exists for every member, that you will receive an introduction within a particular period, that another member will accept or respond, that a compatibility assessment will always be accurate, or that another member's statements will always be complete or truthful.
Nothing in these Terms affects your statutory rights, including our obligation to provide paid services with reasonable care and skill.
Nothing in these Terms excludes or limits liability where doing so would be unlawful. In particular, nothing excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or statutory consumer rights that cannot lawfully be restricted.
These Terms are governed by the law of England and Wales. Any dispute arising from these Terms or your use of Romeo & Juliet will be subject to the exclusive jurisdiction of the courts of England and Wales, except that nothing here removes a right you may have as a consumer to bring proceedings in the courts of the country where you live, where mandatory consumer-protection law gives you that right.
Questions about these Terms can be sent to product@romeojuliet.love. See our Contact page for how we handle complaints.